Systematic measurements give the right ratios and a basis for improvement.
It's important to ensure and create involved relationships with customers and employees. To find out about customer requirements and needs. What the characteristics of the best salesperson are. What percentage is highly satisfied. Employees' motivation factors, leadership and why that particular organisation is best. The brand's strengths and weaknesses. Which brand is considered best and why. To be able to follow development over time.
We conduct customer-, employee-, brand-, campaign-, reading value-, and e-commerce- surveys as well as other needs-adapted studies.